Citizens Advice

Consumer Query

Your complaint or enquiry
Trader details

If you are making a complaint about a trader, please use this section of the form to supply all relevant details. You may not have all of the information listed below - just fill in what you do know.

Purchase details

Have you contacted the trader about this complaint? (required)

We'll use the information you've given us to answer your query. We might contact you to get your feedback on our service.
We'll also share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.
Tell us by filling in one of these consumer query forms if you later change your mind and don't want to be contacted. For more information about what we do with your information please visit our website at