Citizens Advice

Consumer Query

Your complaint or enquiry
Trader details

If you are making a complaint about a trader, please use this section of the form to supply all relevant details. You may not have all of the information listed below - just fill in what you do know.

Purchase details

Have you contacted the trader about this complaint? (required)

Thank you for completing this form. The Citizens Advice consumer service will use the information provided to answer your query or help resolve your complaint. The information you provide will be shared with trading standards and other trusted partners but no-one else. We may contact you to check your satisfaction with our service and our partners might contact you with more advice or to help them with their consumer protection work. If you don't want your information shared please tell us.